Q:How to use GreenSpeed?
Click connect button in the main screen to use GreenSpeed. If system show a dialog to request a connection permission, click OK or Accept to continue.
Q:How long can I use GreenSpeed for each connection?
As long as you can. We don't set time or traffic limition on each connection
Q:Why can't I use internet after connection established?
Fist of all, check your network connection. Then make sure you've disabled battery optimization for GreenSpeed in battery setting (which means enable background activity for GreenSpeed). If you enable Smart Proxy, you also need to make sure all the apps you need to proxy is checked in Smart Proxy setting.
Q:What is Smart Proxy
you can only eanble some of the apps to use GreenSpeed to proxy traffic, and all the other apps use local network. For example, if Facebook and Skype are blocked in your country, make them checked in Smart Proxy. After the VPN connection is established, only Facebook and Skype's traffic go through VPN, and all your other apps will perform as good as usual.
Q:When I try to connect, system request a permission, but I can not accept it, why?
You may be running some app which changes the screen color or opens a floating window. security system prevent VPN to be running under these cases. You need close this kind of app temporarily to continue.
Q:Cannot connect & Troubleshooting.
Here are some quick steps that may help you troubleshoot the connection issues:
1、Check if your Internet Connection is working(Wi-Fi or Mobile Network).
2、Go back to the home page and try a different VPN Server.
3、We support multiple protocols,you can switch the protocol mode and try again.
4、Reboot your phone and retry the connection. if the error still exists,please report to us via threepandaservice@yahoo.com
Q:Why is my connection slow?
When you are using GreenSpeed,all your internet traffic is being routed to our server through an encrypted tunnel and also send back to you through our server, it will lose a small amount of internet speed.lf there's a noticeable slowdown, please check if your internet connection is working and try another server.
Q:Why am I still not a pro member as it should be?
If you are using GreenSpeed on mobile device,please click the restore purchase button,as there are always
delays while data transferring.
If you buy a premium plan on our website,please refresh my account page and if the problem stillexists,send
us a copy of the receipt or order ID page via threepandaservice@yahoo.com, we will investigate this right
away
Q:Other problems
Please feel free to let us know through feedback if you have any other problems.